Last updated: 27 May 2026
1. About this policy
This Privacy Policy explains how [Company Name] ("we", "us", "our") collects, uses, and protects personal data when you visit our website at [Website URL] (the "Site") or interact with us.
We are the data controller responsible for your personal data. We are registered in England and Wales under company number [Company Number], with our registered office at [Registered Address].
If you have any questions about this policy or how we handle your personal data, please contact us at [Contact Email].
2. Personal data we collect
We may collect and process the following categories of personal data:
Information you give us directly. When you contact us through the Site, by email, or by phone, we collect the information you provide. This typically includes your name, email address, phone number, company name, and the contents of your message or enquiry.
Information collected automatically. When you visit the Site, we automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, the pages you view, the time and date of your visit, and the website you came from. This is collected through cookies and similar technologies (see our [Cookie Policy] for details).
We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
3. How we use your personal data
We use your personal data only where we have a lawful basis to do so. The bases we rely on are:
Legitimate interests. To respond to enquiries, communicate with you about our services, maintain and improve the Site, and ensure the security of the Site.
Consent. Where you have given us clear consent, for example to receive marketing communications or to allow non-essential cookies. You can withdraw your consent at any time.
Legal obligation. Where we need to comply with a legal or regulatory obligation.
Contract. Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
Specifically, we use your personal data to:
- Respond to your enquiries and provide information about our services.
- Communicate with you about projects, proposals, or work we are carrying out for you.
- Send marketing communications, where you have consented to receive them.
- Analyse how the Site is used so we can improve it.
- Protect the Site against fraud, misuse, and security threats.
- Comply with our legal and regulatory obligations.
4. Sharing your personal data
We do not sell your personal data. We may share it with the following categories of recipients:
- Service providers who help us operate the Site and our business, including hosting providers, email and analytics platforms, and CRM systems. These providers process your data on our behalf and are bound by contractual obligations to keep it secure.
- Professional advisers such as lawyers, accountants, and insurers where necessary.
- Public authorities and regulators where we are required to do so by law.
- Successors in title in the event of a sale, merger, or reorganisation of our business.
Some of our service providers may be based outside the UK. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
5. How long we keep your personal data
We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. In general:
- Enquiry data is kept for up to 24 months after our last contact with you, unless we enter into a business relationship.
- Client data is kept for the duration of our relationship and for up to 7 years afterwards, in line with accounting and tax obligations.
- Marketing data is kept until you unsubscribe or withdraw your consent.
- Website analytics data is kept for up to 26 months.
6. Your rights
Under UK data protection law, you have the following rights:
- Access. The right to request a copy of the personal data we hold about you.
- Rectification. The right to ask us to correct inaccurate or incomplete data.
- Erasure. The right to ask us to delete your personal data in certain circumstances.
- Restriction. The right to ask us to restrict the processing of your data in certain circumstances.
- Objection. The right to object to processing based on our legitimate interests, and to object to direct marketing at any time.
- Portability. The right to receive your personal data in a structured, commonly used, machine-readable format.
- Withdraw consent. Where we rely on consent, the right to withdraw it at any time.
To exercise any of these rights, please contact us at [Contact Email]. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.
7. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies
The Site uses cookies and similar technologies. For details of the cookies we use and how to manage them, please see our [Cookie Policy].
9. Links to other sites
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend you read their privacy policies before providing them with any personal data.
10. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will show when it was last revised. If we make significant changes, we will take reasonable steps to bring them to your attention.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
[Company Name]
[Registered Address]
Email: [Contact Email]